Refund policy

You can return any unused items within 10 days of receipt by post, using the returns label on the back of your despatch note. Postage must be paid by the sender and will not be refunded by Ira Style. 

All returns must be sent to the below address:

14 Abbotsleigh St, Holland Park, Brisbane, QLD 4121, Australia

If you require any assistance please contact our Customer Care Team using our Contact us page.

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

•  Select the reason code for the item(s) you are returning.
•  Tear off the completed returns note and place inside the parcel with the item(s) you are returning (this is really important as we can’t action a refund without it).
•  Peel off the returns address label and stick it to the outside of the parcel, making sure that the original label is no longer visible.
• Keep your proof of return until you receive confirmation you have been refunded. You will receive a refund within 14 days to the payment method that you used to place your order.
• If you do not have a returns note, please contact us so that we can help you.

   

 

Can I exchange an item?

We are sorry, we do not offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.

I have lost my returns note

If you would like to speak to us about your return, please contact us, the quickest way to do this is to chat with one of the team. Alternatively you can call +61 492 089 556.